Shipping, Returns/Exchanges, Lost Packages

Shipping Information

Once your order has been shipped you will be emailed a tracking number (you can also opt to receive this info via text).  Many items are shipped within 3-5 business days.  Some items are printed on demand it will be listed in the product description and will take up to 5-10 business days to print, package, and ship.  Orders containing multiple products may ship separately.  

Returns/Exchanges Policy

If an item is eligible for returns or exchanges it will be listed in the product description and will be accepted while quantities last.  Items must be received within 30 days of original delivery receipt, unworn, and in their original condition. Returns/exchanges are not accepted for items printed on demand.  

To initiate a return/exchange please visit: https://mscmerch.returnscenter.com/. Return shipping is not covered.

Any items purchased with store credit or a coupon are NOT eligible for returns or exchanges at this time.

Misprinted/damaged/defective claims should be sent to: help@medschoolcoach.com. Please include your order number, name, email, description of the issue, and photos.  Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. 

Customs/Duties

Our international shipping charges do not cover any custom duties/taxes that may be applied to your package upon arrival to your country. If charged by the customs department, the customer is responsible for any charges. MedSchoolCoach is not responsible, nor in control, of any additional duties/taxes that may be applied. We are required by law, to state the value of your order’s contents. For more information, contact your local customs department.